FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 2–7 business days depending on your location. You'll receive a confirmation email as soon as your order ships.
What if my package arrives damaged or is missing items?
Contact us within 48 hours of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund — no need to return damaged items in most cases.
Orders & Payment
Below are some of are common questions about orders
What payment methods do you accept?
We accept all major credit and debit cards, along with additional payment options shown at checkout (such as digital wallets), depending on your region.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once it's shipped, you'll need to use our standard return process instead.
Is my payment information secure?
Yes. All transactions are encrypted and processed through Shopify's secure checkout — we never see or store your full card details.
Products
Below are some common questions about our products
Are your products covered by a warranty?
Yes, all MD Tech products include a limited warranty against manufacturing defects. If an item fails under normal use within the warranty period, contact us for a repair, replacement, or refund.
How do I know which product or size is right for me?
Each product page includes detailed specifications, compatibility notes, and sizing or fit information. If you're still unsure, reach out to support with details about your use case and we'll help you choose.
Do your products come with instructions?
Yes, physical instructions are included in the box, and digital copies are available on the product page or by request from support if you've misplaced yours.